Fusion Citysave Merger

Welcome to Citysave Credit Union.

We’re pleased to have merged with Fusion Credit Union, bringing together two trusted institutions to create a stronger and more efficient organisation to better serve your financial needs.

As a valued member of Fusion Credit Union, you will automatically become a member of Citysave Credit Union as of Friday 6th June. We will be in touch via email with your new member number and further information about your new membership with us.

Things to be aware of

We understand that you may have questions about what this merger means for you and your money. Here are some key points to note:

Telephone Opening Hours (there is no walk-in branch):
Our telephone opening hours at Citysave Credit Union are as follows:

• 9am – 4pm on Mondays, Tuesdays, Wednesdays & Fridays
• On Thursdays we are open from 10am – 4pm

No Cash Withdrawals:
Please note that cash withdrawal services are not available. However, you can access your funds through the following options:

• Via the Citysave mobile app (you can do this after you have received your membership number)
• By calling the office on 0121 616 6200

Same Day Payments:
We offer same-day payments to a nominated bank account in your name. Withdrawals to third-party accounts are not permitted. If you do not currently have an account in your name, we recommend arranging one, or a prepaid card, ahead of the merger.

ID Verification:
In order to comply with regulations and to protect your account, we may require further evidence of your identity. We appreciate your understanding and cooperation in this matter.

Loan Decisions:
You can apply for a loan at https://citysave.org.uk/ or through the mobile app. We aim to provide decisions within two working days. As a responsible lender, we carefully assess key factors to ensure any loan offered is suitable and manageable. This includes reviewing your credit score, conducting affordability checks on your income and expenses, and considering any other relevant information to confirm your ability to repay. Our aim is to lend responsibly and support your financial well-being.