Changes to our services

To support our system upgrade, please note the following changes:

• Tuesday 24 February: Phone lines open 12pm–4pm only

Members will still be able to use the app whilst phone lines are closed and any withdrawals will be processed in the usual time frames.

• Closed: Wednesday 25 February (from 12:30pm) – Friday 27 February (4pm)

You can still access your account through the Citysave App with some minor compromise.

• Phone lines reopen: Monday 2 March at 9am

You can continue to access your account via the Citysave App during this time.

Thank you for your patience while we improve our services.